‘Stop thinking of agents as software… start thinking of them as a unit of labor’: Zendesk links AI pricing to verified resolution outcomes

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive consistent, contextualized support across third-party apps like Gemini.

Looks like Google TV could get Wii-style pointy controls, just like my LG TV’s Magic Remote that drives me and my kids mad

Google has told app developers that Google TV will be adding support for “pointing remotes” that sound very similar to LG’s Magic Remote

With SynthID, Google is cleaning up the AI mess it helped make, but Omni power makes it clear we’ll never get ahead of generative AI fiction

Can the companies that are building truth-bending AI models also be the same ones to help police the fake content?

‘AI is a great tool, but it’s a tool’: Linus Torvalds lays out his complex ‘love-hate relationship with AI’

Torvalds says he doesn’t always get on with AI, but believes there will always be work for programmers.

‘More intuitive than ever’ — iOS 27’s new AI voice controls could finally make Siri feel smart

Recent accessibility upgrades might hint at agentic AI powers coming to Siri in iOS 27.